Kuester Association Management Answers Client Survey with Call Center Changes Kuester Association Management, in response to the feedback obtained through a client response survey, announces changes to its Call Center, and other efficiency-increasing service changes. Fort Mill, South Carolina, September 20, 2011— It is common for companies to solicit feedback from valued clients and customers, but less common to hear precisely how that feedback is being put into action. In the case of Kuester Association Management, however, there is little question that client feedback is both heard and put into effect. Kuester, an association management company that oversees communities and commercial properties throughout North and South Carolina, sent a feedback questionnaire to its clients in the Summer of 2011. Now, the company is revealing the lessons learned, and the new policies that the survey results generated.