How to Work Well with Your HOA Management Company

With a new year upon us, many HOAs are considering ways in which they can make 2014 even stronger and more efficient than 2013. Many HOA boards, thinking about how they can improve their operations, may be thinking about finally bringing in an HOA management company. Hiring professional managers is something your community may have considered in the past, and perhaps now the timing is right for you to make that move.

Before you hire a professional HOA management company, it is important to think through a few issues. By exercising some foresight and some advance planning, you can ensure that you have a good, positive working relationship with your professional management company.

Here are a few tips for working well with your HOA management company:

  • First and foremost, think about your particular needs. HOA management services do not come in a one-size-fits-all package, and in order to get the most out of your management company, you need to have some specific goals in mind. Are you looking for help with a few infrequent tasks? With day-to-day administrative work?
  • Make sure you take the time to carefully review a contract before signing it. Ensure that the contract makes note of the services, responsibilities, reports, and associated fees that your management company is suggesting. Have a clear sense of obligations and expectations!
  • Work with your property manager to clearly outline which tasks need to go to him or her, and which issues are better directed to the board, or simply to a given board member.
  • Conflicts can sometimes arise simply due to differing opinions or clashing personalities. Remember that your working relationship with the HOA management company impacts everyone in the community, and try to be polite and friendly. Surely, your HOA manager will do the same!
  • Even if your HOA management company is supervising your finances, make sure members of the board are actively reviewing and understanding the community’s financial situation.

By following these tips, your HOA board can get off on the right foot with its new, professional manager.

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Bryan Kuester

Bryan Kuester

Bryan is the CEO of Kuester Management Group. He has over 15 years of managing community associations throughout North and South Carolina.

His specialties include Community Association Management - maintenance, budgeting for operational and reserve funding, long-range planning, covenant enforcement, amenity management, onsite management, large scale management.

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