Welcoming New Homeowners to the HOA Community

Buying a new home is an exciting, albeit stressful, time. For some homeowners, living under the management of a homeowners association may be a new experience. Not only are they potentially living in a new and unfamiliar area, now they also must adapt to the guidelines of the HOA. Making residents feel welcome and ensuring that they understand how the community works can go a long way in building positive relationships.

  • Establish a Welcoming Committee to greet new homeowners and introduce them to the community. Not only can the committee provide copies of the HOA policies, procedures, rules, and regulations, they can also supply information about the area in general. This could include information about the school district, transportation, shopping, restaurants, and more.
  • Review basic rules of living in the community and go over essentials such as trash and recycling pickup, available amenities and their use, and how to address concerns. Make sure committee members are well-versed on policies so that they can answer any questions or refer homeowners to appropriate resources.
  • Gather contact information so that homeowners are kept in the loop. This could include finding out more about what they do and the best ways to get in contact with them during the day and evening, email addresses for newsletters and notifications, and interests they have in the community. This can be a great time to discuss benefits of volunteering and getting involved with the HOA.
  • Provide copies of recent documents such as past newsletters, meeting minutes, event flyers, and updates to HOA guidelines or policies. This will help homeowners to get a better feel for the neighborhood and what they can expect in the future.

The Welcoming Committee may be the homeowner’s first introduction to the HOA and its members, so choose people who will serve as a positive representation of the organization. Taking the time to build these connections and answer any questions can get things started on the right foot and lead to more peaceable living.

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Bryan Kuester

Bryan Kuester

Bryan is the CEO of Kuester Management Group. He has over 15 years of managing community associations throughout North and South Carolina.

His specialties include Community Association Management - maintenance, budgeting for operational and reserve funding, long-range planning, covenant enforcement, amenity management, onsite management, large scale management.

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