What Makes for a Successful HOA Community?

The news is often littered with HOA horror stories, but seldom do you hear about the good things HOAs are doing. There are thousands of people living in HOA communities throughout the United States, and many are satisfied with how things are going and appreciate the value and protection they get as members. So, what traits make for a successful HOA community?

  • Leadership

Yes, the HOA has an elected board, but that doesn’t necessarily mean there is effective leadership. The board should have a clear vision and mission, and members who are confident in achieving these goals. Partnering with a property management company can help steer HOA boards in the right direction and support sound decision making.

  • Communication

Everyone in the community should be kept up-to-date on what is happening. This means sending regular emails or newsletters, updating the website or social media, and offering advanced notification about meetings or events. There should be a system in place for how members submit questions, concerns, or ideas, and how the board ensures they are addressed and not overlooked. Not only is it important for members to listen to the board, but also for the board to hear out members.

  • Understanding

Not everyone will always agree with every rule or decision made. The goal is to meet the best interests of the community as a whole. Practicing transparency and explaining to the community how and why decisions were made can increase understanding and buy-in. Let members see how funds are being spent, why certain repairs or projects are being recommended, and how these decisions affect them. The board should also be open to listening to member concerns about rules and regulations so adjustments can be made if necessary or more explanation given.

  • Assistance

It’s important for the HOA board to know what it doesn’t know and ask for help. If accounting isn’t a strength for board members, seeking the assistance of a qualified property manager or financial advisor is recommended. Vet service providers to determine who can provide the best service for the best price. The HOA board doesn’t have to try to do everything on its own. There should also be opportunities for members to get more involved through committees or other activities.

  • Common Interest

HOA communities are designed to protect property value and create enjoyable living spaces for members. When recommending rule changes, filing complaints, or making other suggestions, it’s essential to keep in mind the best interest of everyone, not just you or your friends. The HOA board should also keep common interests in mind as they decide how to govern the organization. There must be some give and take along with a strong code of ethics.

There are many moving parts when it comes to managing an effective HOA. From board members and homeowners to property managers and service providers, everyone must do their part to keep things running smoothly. Understanding what the HOA is all about and how it operates can help homeowners to be a stronger asset to the community. In addition, the board must understand the expectations placed on it as well. For assistance in boosting HOA operations and creating a more peaceable community, contact Kuester Management Group today, and find out how we can help.

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Bryan Kuester

Bryan Kuester

Bryan is the CEO of Kuester Management Group. He has over 15 years of managing community associations throughout North and South Carolina.

His specialties include Community Association Management - maintenance, budgeting for operational and reserve funding, long-range planning, covenant enforcement, amenity management, onsite management, large scale management.