Welcome to your new neighborhood and congratulations on your new home purchase!
As you begin to settle into your new community we understand that you will most likely have several questions surroundings things like community rules, assessment billing, architectural requirements and amenity access. For your convenience, you we have included community specific information for you on your community secure web portal. To access information on any of the items listed below, simply click the box and log into your account.
Not yet registered on the web portal? No worries, when you click the links above you will simply need to click the “Register” button to request access. For fastest registration verification, please have your account number available. Your account number can be found on your welcome letter received from our team.
New Owner FAQ
How do I obtain my Amenity Pass?
A great benefit of living in a planned community often the amenities and activities that may be available right in your new neighborhood. As you settle into your new home, we understand that you will want to be able to take full advantage of everything your community has to offer. Each community has a different method of access. It may be a FOB, card, or key. When purchasing a new home, you will often receive the required amenity access devices from the seller. If you did not receive your access device at closing, you will need to request an amenity access device.
To request an amenity access device, please login to your person web portal to request the device specific to your community. click here to login. If you have not yet registered for your personal web portal, you will find a registration process on the login page.
Things to note as you submit your amenity pass request:
- During the pool season, Kuester Management receives a high number of requests from our valued homeowners, so please allow up to 14 business days for processing.
- There may be fees associated with obtaining an amenity pass for your community. Please check your community portal for applicable fee information under the “Amenities” section.
What if I have not received my new owner Welcome Letter?
If you have not received your welcome letter, your closing paperwork may still be processing. It is important to note that closing paperwork must be sent by your closing attorney to our office for processing, this may take several weeks. If it has been more than three (3) weeks and you have not received your Welcome Letter, or you need immediate assistance, please contact and we will be happy to assist.
The best way to contact our service team is to send an email to email@example.com. We have a full support team available to assist you and you should expect to receive a response within 24 business hours. If you would prefer, you may also reach our team by phone at 888-600-5044.
Please note, if we are able to confirm your closing information has been processed and you simply need a duplicate copy of your letter sent to you, we will be happy to send you an electronic copy of our letter via email. If we have not received you closing information, you will need to request a status update from your closing attorney.
How long does it normally take for a Welcome Letter to arrive?
Once you have closed on your home, the closing attorney will process your paperwork and send the closing documents and applicable payments to our team for processing. Please be advised that this process often takes several weeks, depending on the number of closings currently being processed by your selected attorney.
If it has been more than three (3) weeks and you have not received your Welcome Letter, or you need immediate assistance, please contact our office and we will be happy to assist you.
The best way to contact our team is to send an email to firstname.lastname@example.org. We have a full support team available to assist you and you should expect to receive a response within 24 business hours. If you would prefer, you may also reach our team by phone at 888-600-5044.
Do I need to submit an Architectural Application?
In most communities, any exterior changes to your home or lot require written approval from your Association’s Architectural Committee. In order to provide the necessary information to your community’s Architectural Committee for review, an application is often required. This means an application must be submitted and approved before you begin installing or removing landscaping, putting up a fence, installing a shed, adding a pool, changing the paint colors, expanding the driveway, etc. It is important to note that each community has unique restrictions and approval requirements. You will need to check the “architectural” section of your Declaration of Covenants, Conditions, and Restrictions and/or Community Architectural Guidelines for information specific to your community.
To review a copy of your community documents or submit an electronic architectural application form please click the link below or visit our Architectural Page on this website.
How do I determine the amount and frequency of my community's assessment billings?
The amount of your community’s annual assessment and the billing frequency should have been disclosed to you in your closing documents. If this information was not provided to you by your realtor or closing attorney, not worries, there are a few ways for you to easily obtain this information.
- You can login to your personal web portal and review your account detail by selecting the “My Account” link found under the “My Profile” tab. Your account detail screen will allow you to set our preferred billing time period and view all charges and payments applicable for the selected period.
- You may also contact our Community Support Team for assistance. The best way to contact our team is to send an email to email@example.com. We have a full support team available to assist you and you should expect to receive a response within 24 business hours. If you would prefer, you may also reach our team by phone at 888-600-5044.
What if I have an offsite mailing address?
If your mailing address is different from your property address, it is important to verify our team has your offsite address listed as your formal mailing address. If you are unsure as to if you have provided your offsite mailing address to our team or not, please click the following link to complete a contact information update form.
How do I register to receive community e-blasts?
The best way to register your email address and ensure you receive community e-blasts is to setup your personal account access for your community. Once you register your account, the email address you used for the registration process will automatically be added to your community specific distribution list.
If you would like to change your preferred email address, you may do so by logging into your person account and clicking the “My Profile” tab. Once you make your changes to your profile information and hit “submit”, your email address will automatically be updated in our system.
If you have a spouse or another member of your household who would like to also receive important community emails, please send an email to firstname.lastname@example.org with your name, property address and instructions as to what additional email addresses you would like added to your account. Once this information is received our team will be happy to add the additional addresses to your community’s distribution list for you.