What does the average day in the life of an HOA manager look like? The truth is, it varies; all communities are different, and as such, those who work in HOA management can face an eclectic array of responsibilities and demands. With that said, there are a few things that every HOA manager should endeavor to do, every day.
If you work in HOA management and wish to be the best homeowner advocate that you can be, make sure each of the following actions is part of your daily routine:
- Prioritize customer service. You probably get your fair share of calls and e-mails; make sure you answer them within 24 hours—at the very least, letting clients and homeowners know that you hear them and that you’re working on a solution to their problems.
- Always be respectful—even when there’s a haughty man or woman serving on the board, or living in the community. That person could become the Board President one day, so you want to make sure you’re doing everything you can do to foster a healthy, positive relationship.
- Keep calm. In this line of work, you’re probably going to get some homeowners who vent, and take out their frustrations on you; don’t take it personally, and don’t allow yourself to respond in anger or in haste!
- Get to know the community. Spend time there. Speak with residents and with elected board members, and ask what their goals are for the community. Help them be proactive in reaching those goals.
- Say thanks to those who are working to support you—your own staff members, or even the hard-working volunteers in your community.
- Address any issues of client dissatisfaction that arise, promptly, proactively, and politely.
- Ask plenty of questions! Before presenting to the board, hiring a vendor, or making any big decision, make sure you know exactly what you’re getting yourself into.
By following these daily tips, you’ll be well on your way to HOA management success!