Global FAQs

By a homeowner purchasing a home in a HOA, the homeowner has agreed to abide by the Governing Documents. It is strongly suggested that homeowners read these Documents and become familiar with various restrictions or regulations. A violation is issued when a property does not adhere to the Governing Documents.

Each Community is established by the Governing Documents. These consist of the Declaration, Articles of Incorporation and the ByLaws. Community Restrictions are most commonly found in the Declaration also referred to as the CC&R’s. The Board of Directors has the authority to define the restrictions in more detail, which will be found in the Rules & Regulations. Your Community’s Governing Documents can be viewed on your Community website.

Communities vary on the type and number of stages, however by electing to provide a notice that the property has a violation, it allows the homeowner the opportunity to correct the violation.

There is a common phrase that defines what an HOA would like to achieve – please fix it so you are not fined. The violation might be something very simple that was overlooked and by sending the homeowner a notice as such, it can be remedied. However, there are times when the violation is not corrected and since the HOA has an obligation to ensure that all homeowners abide by the Governing Documents and that the HOA abides by state statutes, an owner is notified that the violation has not been corrected and is called before a Hearing

Committee. This is an opportunity for a homeowner to be heard and discuss the violation and corrective measures that are being taken. It is also an opportunity for the Hearing Committee to allow for additional time to correct the violation or issue/recommend a monetary fine and/or suspension of privileges for the violation. It is always in your best interest to communicate with our team as soon as you receive your first violation notice to avoid receiving a Hearing Notice and possible fine and/or suspension of privileges.

Yes, your governing documents do generally provide authority to your Board to issue fines for violations that are not corrected. However, generally Boards will be required to meet certain requirements before issuing a fine. Requirements may be as simple as providing a single violation notice, but may also include providing an opportunity to be heard (Hearing). Your governing documents and state regulations provide guidance to your Board as to the reasonableness of fines and privilege suspensions that may be imposed. In order to avoid receiving a fine it is recommended that you address the noted violation as soon as possible and always contact our team with any questions, concerns, or corrections you may have.

Remember, the goal of your Board is to have you fix your violation, not impose a fine or suspend privileges. If you need more time to properly correct your noted violation, please immediately communicate your need to our team for Board review and consideration. We often find that Boards are willing to grant reasonable requests to owners making a valid effort to correct the noted concern.

If you feel your violation is not valid, or need to provide additional information on the status of your violation, you may go to the “My Violations” section of your community website to provide additional information or notify the our compliance team that your violation has been corrected.

If you feel your neighbor is in violation of the Governing Documents and the violation continues, you may go to the “Report a Violation” section of this website and submit information on the violation. We ask that when reporting a violation a photo always be included. Please note that while our team will address the submitted violation, for privacy reasons, we are not authorized to discuss the status or stage of another owner’s violation.

Most Governing Documents include rules and regulation relating to pet ownership. A noted pet violation can be reported by clicking on the “Report a Violation” section of this website. When submitting a violation, please be sure to include all necessary information and a photo/video of the noted concern. If the noted concern requires immediate attention or is perceived as a danger to you, your neighbor or the animal we recommend contacting local Animal Control. It is important to note that the Association must follow the community’s regular violation process when addressing these types of issues and therefore the Animal Control Department may be a more effective and timely option for addressing your concern.