Dealing with Apathy in the HOA

Unfortunately apathy is an issue that most homeowners associations deal with to some extent. Consider the normal turnout for board meetings versus how many members are in the community. While this isn’t all the result of apathy – some people may be busy and unable to attend or participate as much as they would like – getting homeowners excited about the HOA and involved in activities can be challenging.

It’s important that members recognize the importance of their role in the association. After all, they are the ones electing board members, raising concerns, sharing ideas, and contributing to the overall well-being of the community. Without homeowners, the HOA would not exist, and without regular dues, the community would not have the services and amenities that members have come to appreciate.

Here are a few ways to ease apathy and encourage more active involvement in the HOA:

  • Practice transparency. Let homeowners know what is going on in the association, upcoming plans for repairs or improvements, decisions that are pending, and how their assessments are being used.
  • Recognize volunteers for their contributions and dedication to making the community a better place to live. Devote a portion of the newsletter or website to highlight different people, committees, or achievements. A little recognition can go a long way.
  • Keep things engaging by planning special events, asking for member feedback, and giving neighbors a chance to get to know one another. This helps to make more personal connections and puts a face on those being affected by the decisions of the HOA.
  • Value what members have to offer. Many people don’t get involved because they’re not sure how they can be of use aside from sitting on the board. Provide more details about committees and the type of work they do so homeowners can find activities that align with their interests and abilities.
  • Encourage involvement and communication year-round, not just when the association needs something. Put a plan in place for recruitment and stick with it so that homeowners see the importance of their contributions and that there are many ways that they can support the HOA. There are opportunities with varying time requirements and skill levels.

Running an effective HOA is a team effort. This team is made up of homeowners, board members (who are also homeowners), property managers, service providers, and others. Everyone must come together to ensure that the community is working in the best interest of its members and supporting the established mission and vision. Instead of complaining about things they don’t like, members can make a difference by getting involved to create change. If your HOA is struggling or could simply benefit from additional guidance and support, contact Kuester today to find out how we can help.

Share Article
Bryan Kuester

Bryan Kuester

Bryan is the CEO of Kuester Management Group. He has over 15 years of managing community associations throughout North and South Carolina.

His specialties include Community Association Management - maintenance, budgeting for operational and reserve funding, long-range planning, covenant enforcement, amenity management, onsite management, large scale management.