Communication and Your HOA Maintenance Schedule

One of the great things about living in an HOA is enjoying access to common areas and community resources—swimming pools and clubhouses, tennis courts and grassy areas, in some communities even fitness centers, parks, and shared gardens. These things are nice, but of course they also require some upkeep—and in most Associations, homeowners who spot maintenance issues, or upkeep areas that need addressing, are encouraged to submit formal maintenance requests to the Board.

Problems can sometimes arise when these requests are submitted but are not addressed promptly. Homeowners may think the Board is just dragging its feet; in truth, it may be that the Board is operating according to an HOA maintenance schedule. Perhaps the homeowner submitted a request to have a picnic table cleaned off, or an area of the tennis court repaired; the Board may have this work already scheduled to be done in a week or a month’s time, and may decide that it’s simply not necessary to make this maintenance request an “emergency.”

Communication and Your HOA Maintenance Schedule

This is a scenario in which both sides have a valid point. The Board may be totally correct that the issue can wait until the scheduled maintenance time. The homeowner is right to feel a little miffed at the perceived lack of response, however—because how is the homeowner supposed to know about the planned maintenance unless the Board communicates it to them?

This is an important point to make about a community maintenance schedule. It’s a great thing to have, but it works best when its existence and purpose are communicated to the entire community. Don’t take for granted that people just assume you’re on top of community maintenance needs. Make sure all homeowners know there is a maintenance schedule—and when you receive maintenance requests, acknowledge them, even if they’re things you won’t be addressing until a scheduled maintenance time.

To learn more about handling maintenance issues in your community, please contact Kuester Management Group today!

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Bryan Kuester

Bryan Kuester

Bryan is the CEO of Kuester Management Group. He has over 15 years of managing community associations throughout North and South Carolina.

His specialties include Community Association Management - maintenance, budgeting for operational and reserve funding, long-range planning, covenant enforcement, amenity management, onsite management, large scale management.