Building a Better Relationship with Your Community Manager

Many homeowners associations (HOAs) rely on assistance from community managers in order to keep the association running smoothly. There is a lot of work to be done, and community managers can help with day-to-day tasks, communications, and problems that arise. They become trusted advisors to the board and an integral part of the community. But this only works if the relationship is nurtured and respected.

  • Know the community manager’s role.

The community manager is not the one making rules for the association; they are ensuring that these standards are fairly executed and enforced once decided upon by the board. They typically manage the financials as well and act as a liaison with vendors. It’s essential that the board and homeowners understand what the community manager does and does not do so that realistic expectations are maintained.

  • Speak up.

If there are concerns, the board should bring them up immediately with the community manager. The only way they know there is a potential problem is if someone speaks up. Then, the board and the community manager can work together to develop a solution. Don’t let issues fester – engage in regular communication so everyone can work together in the best interest of the community.

  • Ask questions.

Is there something that the board is unsure about? Don’t be afraid to ask the community manager for help. That’s what they’re there for! They have a wealth of training and access to a multitude of resources. Take advantage of their knowledge and guidance. By working together, they can help to enhance the performance and productivity of the board.

  • Keep an open mind.

Just because the HOA has always done something a certain way does not mean that is the only way it can be done. Talk to the community manager about ways to streamline or improve operations. Be open to new ideas and technology that can better prepare the HOA for the future and improve the way it’s functioning now. Community managers keep their finger on the pulse of the industry and can let the HOA know what changes are coming down the road.

Running the HOA is a team effort. Everyone’s involvement matters from the board to members to community managers to vendors. Make sure that everyone is on the same page, understands their roles, and engages in regular communication to address questions or concerns. If something isn’t working, change it.

Kuester works hand-in-hand with HOAs throughout the Carolinas to boost their effectiveness and create communities members love to call home. If your HOA is struggling or feels overwhelmed, now is the time to reach out for help.  Contact us today to learn more about available services.

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Bryan Kuester

Bryan Kuester

Bryan is the CEO of Kuester Management Group. He has over 15 years of managing community associations throughout North and South Carolina.

His specialties include Community Association Management - maintenance, budgeting for operational and reserve funding, long-range planning, covenant enforcement, amenity management, onsite management, large scale management.

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