After-Hours Emergencies

Emergency Number: 888-600-5044 option 5.

At the prompt, leave your name, the name of your association, the street address, your telephone number, and the nature of the emergency. The after-hours on-call manager responds to all maintenance emergencies.

Your North Carolina HOA and South Carolina HOA covenants define an emergency as things that damage or threaten the community, such as:

Smoke
Fire
Water Main breaks

Inconveniences, however, are not emergencies and are best handled by the association manager or assistant manager during regular business hours:

Architectural requests
Account balance Inquiries (can be checked via website)
Illegally parked cars
Covenant Violations

Some issues should be handled by the appropriate City/Town contact.  For example:

Noise issues (Police Department)
Animal-related problems (Animal Control)