Kuester Management Group (offices in Charlotte, Fort Mill and Myrtle Beach) is hired by and reports to the Board of Directors of the Myrtle Beach Homeowners Association or Charlotte Homeowners Association and assists them in the effective management of the HOA. Because the Directors are elected by the homeowners to work in their best interests, Kuester Management Group’s services are designed and implemented with that objective in mind.

Administrative Services

·      Organize annual and special meetings of Owners and of the Board of Directors of the Association, including the preparation of notices, agendas and other necessary documents.

·      Guide and assist members of the Board of Directors of the Association in the performance of their obligations.

·      Guide and assist the Association in the development of policies and procedures.

·      Advise and assist in the administration of the provisions of the governing documents.

·      Keep all records of the affairs of the association and the Association, including the Declaration, Articles of Incorporation, Bylaws, Resolutions, Rules and Regulations, policies, minutes of meetings, copies of contracts, etc. All these records belong to the association.

·      Maintain registers of Owners, Officers and Directors and such other registers or schedules as required by the governing documents.

·      Attend to all necessary correspondence on behalf of the Association

·      Resolve individual Owner requests as they pertain to the administration of the association, its common elements and governing "Rules and Regulations".

·      Administer the Association's insurance portfolio including the filing of all claims.

Financial Services

Assist the Owners Association in the preparation of an annual budget. The budget is generally based on prior operating expenditures, estimated future expenses and required capital replacement reserves.

·      Account for assessments and all other charges due by the Owners.

·      Maintain checking, savings and other banking accounts in the name of the Association.

·      Bank accounts will be maintained separately from all other accounts of Kuester Management Group. The funds in these accounts will not to be commingled with any other funds administered by Kuester Management Group.

·      Notify Owners of any delinquency and take reasonable action for the collection of the delinquent assessments as determined by the Association.

·      Make all disbursements from assessments collected for normal recurring expenses as provided in the budget and as approved by the Association.

·      Furnish monthly and year-end financial reports prepared on a accrual basis, which include all income and expenses and reflect the net cash position of the Association.

·      Assist in the annual audit of the Association.

Physical Property Services

·      As directed by the Association, authorize and facilitate those activities which are necessary to maintain the property.

·      Coordinate the activities of association employees required for the operation and maintenance of the property.

·      On behalf of the Association, negotiate contracts for pool maintenance, landscaping, trash removal and other services as necessary and/or advisable.

 Architectural Review Services

Regularly inspect the property. Observe, record and monitor deed restriction violations and contractor performance.

Establish, coordinate and provide the administrative and secretarial functions of the Architectural Review Committee (ARC), including preparation, review and approval of architectural applications, correspondence with owners requesting ARC compliance or completion of applications, and all necessary correspondence related to the ARC.

Support Services

·      Communicate with property Owners to understand their issues and find appropriate solutions.

·      Issue work orders and monitor contractor performance to ensure that work has been completed in a timely manner and to the satisfaction of the Owner.

·      Issue notices of violations of association rules and regulations.

·      Administer the association's insurance portfolio, including the filing of claims.

·      Prepare, copy, print and mail association written communications.

·      Prepare and mail welcome information to new owners.

·      Administer clubhouse, party room, pool and other schedules.

The Kuester Management Group Advantage

Experience: Kuester Management Group’s Charlotte HOA and Myrtle Beach HOA management experience is unparalleled with over 30 years of property management experience. This hard-earned expertise enables Kuester Management Group to provide value in ways that are often difficult to quantify, such as guiding Boards in anticipating potential issues and planning appropriately, or auditing past performance and making improvements based on best practices developed and continually improved upon over 30 years.

Kuester Management Group’s professionals have extensive experience in the industry. Many have earned the prestigious PCAM, AMS, and CMCA designations from the Community Associations Institute (CAI).

Teams: Kuester Management Group provides a dedicated, professional team of people to attend to the needs of each community. Each team includes an administrator, a full-charge bookkeeper and an administrative assistant. These teams are focused on providing high-quality, personalized service to individual communities.

Purchasing Power: Kuester Management Group’s innovative approach to insurance, banking and contract services provides significant benefits to each Association.

Insurance: Kuester Management Group has negotiated master policies that provide broader coverage at significantly lower rates with lower deductibles than the regularly offered policies. These policies are unparalleled in the industry. Additionally, Kuester Management Group’s health insurance program provides health and medical benefits for community employees who might otherwise not have access to such benefits. This benefit helps retain valued personnel.

Banking: Kuester Management Group has established a unique relationship with a major regional bank in which all of the Associations' checking accounts earn significantly higher interest, with no restriction on the access to their funds, while at the same time incurring substantially reduced banking charges. The benefit is that each Association's money is working for it at all times.

Contract Services: Kuester Management Group has built strong relationships with numerous contractors which allow it to provide high quality, warranty work at preferred customer rates. All contractors approved by Kuester Management Group are properly insured and agree to indemnify the Associations.

24-Hour Emergency On-Call: Kuester Management Group’s managers are on-call 24 hours per day, 7 days per week - including weekends and holidays. This service is provided to assist owners in emergency situations that threaten individual or community property. Backed by plumbers, electricians, restoration specialists, and other contractors, Kuester Management Group facilitates the appropriate response to emergency situations.

See an overview of our HOA and property management services.